Frequently Asked Questions
We have created a list of frequently asked questions which should answer all your queries about parking at iPark Glasgow Airport. If you cannot find an answer to your question below, please contact us on firstname.lastname@example.org
- How to make a booking?
- What payment methods are accepted?
- Can I book a disabled space?
- Can I book at short notice?
- How far ahead can I book?
- Why is there no availability for the dates I am trying to book?
- Why do you need to know my car registration number?
- Do I need to hand my keys in?
- Does booking guarantee me a space?
- Are there any height restrictions in place?
- What do I do if I have not received my booking confirmation?
- Can I change or cancel my booking?
- How do I "manage my booking"?
- What do I do when I get to the car park?
- How do I use my car parking reservation?
- Do I have to put my credit/debit card details into the machines at entry or exit to the car park?
- What if my return flight is delayed and I go over my pre-paid parking period?
- What if I arrive early before my pre-paid parking period?
- What happens if my vehicle breaks down in the car park?
- What happens if I damage another vehicle?
- What happens if my vehicle is damaged in the car park?
- How do I register a complaint or comment?
- My booking is showing a pending status.
- Is payment taken up front or on leaving?
How to make a booking?
To make your booking visit our car parking booking site and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you.
What payment methods are accepted?
There are a number of payment methods accepted for online bookings including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit.
Can I book a disabled space?
Disabled spaces cannot be pre-booked on line if you have a specific requirement for a disabled space please email us at email@example.com
Can I book at short notice?
Bookings can be made up to 4 hours before arrival at the airport.
Please note, where on site capacity is available the car park can be used without a pre-reserved online booking.
Why is there no availability for the dates I am trying to book?
If you cannot find availability for a particular product/date it is likely that the product/date is either fully booked or you do not meet the booking conditions for that particular product. Please refer to FAQ “Can I book at short notice”. It is unlikely that you will find no availability.
Why do you need to know my car registration number?
Vehicle Registration Number (VRN) will be required for our automated barrier system. By giving us your car registration number, you benefit from entry to the car park using cameras that recognise your registration number on entry and exit. This makes entering and leaving the car park seamless.
Do I need to hand my keys in?
iPark Glasgow is a self-parking facility meaning there is no requirement for you to hand over your keys.
Does booking guarantee me a space?
Yes by booking in advance you are guaranteed a space in iPark Glasgow, although you will not be able to choose which space you get until you arrive on site.
What do I do if I have not received my booking confirmation?
If you have not received your booking confirmation email then please first check your email spam folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact us on firstname.lastname@example.org
Can I change or cancel my booking?
This depends on the product that you have purchased. To find this out please visit the Manage My Booking facility on our online booking site.
How do I manage my booking?
To manage your booking simply login to your account on the website, where you can view your reservation, amend details of your booking or cancel your reservation.
What do I do when I get to the car park?
Your booking confirmation will have instruction on what to do when you get to the car park
How do I use my car parking reservation?
Please drive up to the barrier. The system will recognise your registration number and the barrier will lift to let you in to the car park. The machine will also generate a ticket, please ensure you take this with you as you will need it to leave the car park. The system can take up to 30 seconds to recognise your registration number. If the barrier does not open use the barcode from your mobile ticket to gain entry. If the barrier still does not open DO NOT press for a ticket but instead press the intercom button to speak to a car park operator who will give you access to the car park.
The car park uses a number plate recognition system to match you to your reservation. Unless you have stayed longer than your booked period the barrier will open when you approach on exit. If you have stayed longer than the time pre-booked the machine will advise you of any additional fee and this can be paid by inserting a debit or credit card in the machine. If the barrier still does not open press the intercom button to speak to a car park operator who will allow you to leave the car park after obtaining details to allow our team to contact you.
Do I have to put my credit/debit card details into the machines at entry or exit to the car park?
If you have pre-booked your car parking, then there is no need to put your card details into the machines unless you have stayed for longer than your booked stay.
If you have not pre-booked, then you will need to pay by card only at the barrier on leaving the car park.
What if my return flight is delayed and I go over my pre-paid parking period?
Depending on the length of your delay there may be an additional charge (based on gate rates) which can be paid for by debit or credit card at the exit barrier.
What if I arrive early before my pre-paid parking period?
Please ensure that you arrive at or after the time selected on your booking as additional charges will apply if you arrive before this time. A minimal grace period applies.
What happens if my vehicle breaks down in the car park?
Please use the intercom at the barrier machines or at the pedestrian access gate to contact us and provide us with relevant information. For example we will need to know if third party vehicles such as a breakdown truck or a mechanics van require access to the car park to repair or collect your vehicle.
What happens if I damage another vehicle?
In the unlikely event of this happening, you must report the incident to us by using the intercoms at the barrier machines or at the pedestrian access gate. T/C's apply.
What happens if my vehicle is damaged in the car park?
In the unlikely event of this happening, you must report the incident to us by using the intercoms at the barrier machines or at the pedestrian access gate. We accept no responsibility or liability for damages.
How do I register a complaint or comment?
If you would like to register a complaint or feedback on your parking experience then please email us on email@example.com
My booking is showing a pending status.
If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please note that you may need to make another reservation.
For Online Bookings: Is payment taken up front or on leaving?
In order to have your booking confirmed and obtain your booking reference, payment must be received at the time of booking. The earlier you book before departure the cheaper the cost.
For Drive-in Customers:Is payment taken up front or on leaving?
If you have not pre-booked, then you will need to pay by card only at the barrier on leaving the car park. Please note in this instance you should take a ticket upon entry.
How do I know if my payment has been processed?
Your should receive the confirmation email after payment is successful. If you have not received the email please check your reservation status on iPark Glasgow website. Refer to FAQ “My booking is showing as Pending status”
Are there any luggage trolleys available?
At this time iPark Glasgow don’t provide trolleys. However we are monitoring this situation.
Office hours / Email enquiry responses
Please note, firstname.lastname@example.org email is monitored Monday to Friday 9am to 4pm excluding Holidays. Any enquiries outside of these hours will be dealt with during the standard opening time.
What to do if my flight is delayed or cancelled and I am delayed getting my car from the car park?
There is no need to do anything. The automated barrier system should recognise that there is an overstay on the reservation and will ask for additional payment to be made before leaving the premises. Please do not make another reservation as the system will not recognise this booking.