FAQs

To make your booking, visit our car parking booking site and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and PDF tickets which you should retain for your booking reference in the unlikely event that the ANPR (automated number plate recognition) system doesn’t recognise your number plate upon your arrival.

There are a number of payment methods accepted for online bookings including Visa Debit, Visa Credit, MasterCard Debit and MasterCard Credit.

Disabled spaces cannot be pre-booked on line if you have a specific requirement for a disabled space please email us at info@iparkglasgow.com.

Bookings can be made up to 4 hours before arrival at the airport. Please note, where on site capacity is available the car park can be used without a pre-reserved online booking.

You can book up to 12 months in advance.

If you cannot find availability for a particular date it is likely that the car park is either fully booked or you do not meet the booking conditions. Please refer to FAQ “Can I book at short notice?”. It is unlikely that you will find no availability.

Vehicle Registration Number (VRN) will be required for our automated barrier system. By giving us your car registration number, you benefit from entry to the car park using cameras that recognise your registration number on entry and exit. This makes entering and leaving the car park seamless.

iPark Glasgow is a self-parking facility meaning there is no requirement for you to hand over your keys.

Yes by booking in advance you are guaranteed a space in iPark Glasgow, although you will not be able to choose which space you get until you arrive on site.

There are no height restrictions in place.

If you have not received your booking confirmation email then please first check your email spam folder. If it is not in there then please go to the Manage My Booking section of the website and select the option to re-print email. If you are still experiencing issues then please contact us on info@iparkglasgow.com.

To manage your booking simply login to your account on this website, where you can view or cancel your reservation.

Bookings may be cancelled up to 24 hours before the original booking entry time.  Please note that amendments cannot be made. In this instance, we advise you to cancel and rebook with the new dates/details.

On arrival, please drive slowly up to the barrier, leaving a gap between your car and the barrier.  The system will recognise your registration number, and the barrier will lift to allow you into the car park.  The system can take up to 30 seconds to recognise your registration number.

If the barrier does not open, DO NOT press for a ticket, but instead press the intercom button to speak to a car park operator who will give you access to the car park.  In this instance the booking reference on your email confirmation may be requested if the vehicle registration number has been recorded incorrectly on the system.

Your booking confirmation email will have instructions on what to do when you get to the car park.

On Arrival

Please drive slowly up to the barrier, leaving a gap between your car and the barrier. The system will recognise your registration number and the barrier will lift to allow you in to the car park. The system can take up to 30 seconds to recognise your registration number.

If the barrier still does not open DO NOT press for a ticket but instead press the intercom button to speak to a car park operator who will grant you access to the car park.  In this instance, the booking reference on your email confirmation may be requested if your vehicle registration has been recorded incorrectly in the system.

Your booking confirmation email will have instructions on what to do when you arrive at the car park.

On Departure

The car park uses a number plate recognition system to match you to your reservation. Unless you have stayed longer than your booked period, the barrier will open when you approach on exit.

If you have stayed longer than the time pre-booked, the payment station will advise you of any additional fee and this can be paid by inserting a debit or credit card in the machine.

If the barrier still does not open, press the intercom button to speak to a car park operator who will allow you to leave the car park after obtaining details to allow our team to contact you.

If you have pre-booked your car parking, then there is no need to put your card details into the machines unless you have stayed for longer than your booked stay. If you have not pre-booked, then you will need to pay by card only at the barrier on leaving the car park.

There is no need to do anything. The automated barrier system should recognise that there is an overstay on the reservation and will ask for additional payment to be made before leaving the premises. Please do not make another reservation as the system will not recognise this booking.

Payment can be made by debit or credit card only at the exit barrier.

Please ensure that you arrive at or after the time selected on your booking as additional charges will apply if you arrive before this time. A minimal grace period applies.

Please use the intercom at the barrier machines or at the pedestrian access gate to contact us and provide us with relevant information. For example, we will need to know if third party vehicles such as a breakdown truck or a mechanics van require access to the car park to repair or collect your vehicle.

In the unlikely event of damaging another vehicle, you must report the incident to us by using the intercoms at the barrier machines or at the pedestrian access gate. Our T&Cs would apply in this situation.

In the unlikely event of your vehicle being damaged, you must report the incident to us by using the intercoms at the barrier machines or at the pedestrian access gate. You should also create a police incident report with Police Scotland.

We accept no responsibility or liability for damages.

If you would like to register a complaint or feedback on your parking experience then please email us on info@iparkglasgow.com.

If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please note that you may need to make another reservation.

In order to have your booking confirmed and obtain your booking reference, payment must be received at the time of booking. The earlier you book before departure the cheaper the cost.

If you have not pre-booked, you will need to pay by card only at the barrier on leaving the car park. Please note in this instance you should take a ticket when entering.

Your should receive the confirmation email after payment is successful. If you have not received an email, please check your reservation status on the website. Refer to FAQ “why is my booking showing a pending status?” for a possible reason.

At this time iPark Glasgow does not provide trolleys. However we are monitoring this situation.

info@iparkglasgow.com is monitored Monday to Friday, 9 am to 4 pm, excluding Holidays. Any enquiries outside of these hours will be dealt with during the standard opening time.